Privacy Policy
Last updated: May 2025
1. Introduction
Celestial Supplements ("we," "us," or "our") operates the website tryceles.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
2. Information We Collect
We may collect the following categories of personal information:
- Identity & Contact Data: Name, email address, phone number, billing and shipping address.
- Transaction Data: Purchase history, payment method details (processed securely via third-party payment processors — we do not store full card numbers).
- Technical Data: IP address, browser type and version, time zone, operating system, device identifiers, and pages visited.
- Marketing & Communications Data: Your preferences for receiving marketing communications from us.
- Usage Data: Information about how you use our website, products, and services.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Manage your account and provide customer support
- Send promotional communications (only with your consent; you may opt out at any time)
- Improve our website, products, and services through analytics
- Comply with legal obligations and prevent fraud
- Serve targeted advertising through platforms such as Meta (Facebook/Instagram) and Google
4. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar tracking technologies to enhance your experience, analyze site traffic, and deliver personalized advertising. These include:
- Essential Cookies: Required for the site to function (shopping cart, checkout).
- Analytics Cookies: Google Analytics and similar tools to understand site usage.
- Advertising Pixels: Meta Pixel and Google Ads conversion tracking to measure ad performance and retarget visitors.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
5. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors (e.g., Stripe), shipping carriers, email marketing platforms, and analytics providers who process data on our behalf.
- Advertising Partners: Meta and Google for ad targeting and measurement purposes, subject to their respective privacy policies.
- Legal Authorities: When required by law, court order, or to protect our rights.
6. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at [email protected].
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.
8. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the site after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact us: